Last updated: 25 November 2025
1. Introduction
This Privacy Policy explains how Forged Fitness (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, social media, services, and contact channels.
We are based in New Zealand and are committed to complying with the Privacy Act 2020 and the Information Privacy Principles (IPPs), as well as any other applicable New Zealand privacy and consumer laws.
By accessing our website or using our services, you agree to this Privacy Policy.
2. What information we collect
We may collect the following types of information:
2.1 Personal identification details
  • Name
  • Date of birth or age range
  • Contact details (phone number, email address, physical address or region)
2.2 Health and training information
To provide safe and effective training, we may collect:
  • Health and medical history relevant to exercise (e.g. injuries, conditions, medications, surgeries, pregnancy status)
  • Exercise and training history
  • Goals and preferences
  • Session notes and progress data (e.g. weights lifted, test results, cardio capacity)
This may be considered sensitive information. It is collected so we can design safe training programmes and is kept confidential.
2.3 Payment and billing information
  • Limited payment details (e.g. invoice records, plan type, payment history)
  • We typically use third-party providers (e.g. Stripe, bank transfer, or app-based billing) to process payments, and we do not store full credit card numbers on our systems.
2.4 Website and usage data
When you use our website, we may automatically collect:
  • IP address
  • Device and browser type
  • Pages visited, time on site, and referring links
  • Basic analytics and cookie data
This helps us improve our website and user experience.
2.5 Social media and communications
If you contact us or interact via:
  • Email
  • Text/message
  • Social media (e.g. Instagram, Facebook, Messenger, WhatsApp)
    we may store that communication as part of our records.
3. How we collect your information
We collect personal information in several ways:
  • When you fill out forms on our website (e.g. contact forms, consultation forms, PAR-Q / health questionnaires)
  • When you book or attend a consultation, PT session, bootcamp, or programme
  • When you communicate with us by email, phone, text, or social media
  • When you subscribe to a newsletter or marketing list
  • When you interact with our website, ads, or social media pages
  • When you participate in promotions, challenges, or giveaways
Where reasonably practical, we will collect personal information directly from you. If we need information from another source (e.g. with your consent from another health professional), we will tell you.
4. Why we collect and use your information
We collect, hold, and use your personal information for purposes including:
  • Providing personal training, coaching, bootcamps, and fitness services
  • Assessing your health and safety risks when training
  • Designing and updating your training programme and goals
  • Communicating with you about sessions, bookings, changes, and updates
  • Processing payments and managing billing
  • Running promotions, challenges, or giveaways
  • Sending service updates, newsletters, and marketing (where you’ve consented or it’s permitted by law)
  • Improving our website, services, and client experience
  • Meeting our legal obligations under NZ law (e.g. Health and Safety at Work Act 2015, Privacy Act 2020, tax obligations, etc.)
We only collect personal information where it is necessary for our functions and activities, and we do not use it in ways that are inconsistent with the purpose for which it was collected, unless permitted or required by law.
5. Legal basis for processing (New Zealand)
Under New Zealand’s Privacy Act 2020, we collect and use your personal information when it is:
  • Necessary for us to provide services you have requested
  • Necessary for health and safety reasons when participating in physical activity
  • Required by law (e.g. record-keeping, tax)
  • Based on your consent (e.g. marketing communications)
You can withdraw your consent to marketing at any time by contacting us.
6. Disclosure of your information
We may share your personal information with:
  • Third-party service providers who help us operate our business and website (e.g. booking systems, payment processors, app providers, email services)
  • Professional advisers (e.g. accountant, legal advisers) where necessary
  • Health professionals (e.g. physio, GP) only with your consent, where we are collaborating for your care
  • Regulators, law enforcement, or other authorities where required by New Zealand law (e.g. serious risk to health and safety, court orders)
We do not sell your personal information to third parties.
Where information is stored in cloud services or servers that may be located outside New Zealand, we will take reasonable steps to ensure that the recipient is subject to privacy protections that are comparable to the New Zealand Privacy Act 2020.
7. How we store and protect your information
We take reasonable steps to keep your personal information safe and secure, including:
  • Password-protected devices and accounts
  • Restricted access to client records
  • Secure app and software platforms (where used)
  • Avoiding unnecessary printing or physical duplication of records
  • Secure disposal of information when it is no longer required
However, no method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
8. Retention of information
We retain personal information only for as long as reasonably necessary for:
  • Providing you with services
  • Meeting legal, tax, and regulatory requirements
  • Resolving disputes
  • Managing our business records
Once information is no longer required, we will take reasonable steps to securely destroy or anonymise it.
9. Your rights
Under the Privacy Act 2020, you have the right to:
  • Access the personal information we hold about you
  • Request correction of any information that is inaccurate, incomplete, or outdated
To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before releasing or correcting information.
10. Cookies and website tracking
Our website may use cookies and similar technologies to:
  • Remember preferences
  • Improve website performance
  • Analyse traffic and usage patterns
You can disable cookies in your browser settings, but some parts of the site may not function correctly as a result.
11. Marketing communications
We may send you marketing messages about:
  • New services or programmes
  • Bootcamps and challenges
  • Events, promos, or relevant updates
You can opt out of marketing at any time by:
  • Clicking “unsubscribe” in emails (where available), or
  • Contacting us directly.
We comply with the Unsolicited Electronic Messages Act 2007 for commercial electronic messages.
12. Contact us (Privacy queries or complaints)
If you have any questions, requests, or concerns about privacy, or wish to make a complaint, please contact:
Forged Fitness
Email: Bretay090@outlook.com
Phone: 0273024098
Taupō, New Zealand
If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner in New Zealand.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our website or services after changes are posted, you accept the updated policy.
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